Once the order has been confirmed, you make payment via Payfast.
- Door-to-door Courier (via Dawn Wing, FastWay or FedEx):
NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.
Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product.
We currently do not ship to remote locations such as farms and mines.
Collection from All American Muscle shop:
Clients may also collect their purchases directly from All American Muslce at Shop 10, Tiago Center, Orpen Rd, East Cliff, Johannesburg. Please call us beforehand if you’d like to arrange a pickup.
How long will delivery take?
Typically, we’ll get the courier to collect your order within 24 hours (provided that you pay into the correct bank account FNB to FNB or ABSA to ABSA, etc). Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.
If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.
What happens if I don’t receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.
Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials,All American Muscle reserves the right, at its sole discretion to levy an additional fee.
Goods returned in opened packaging need to be returned in a condition that is fit for resale.
All products being shipped back to All American Muscle should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices;All American Muscle will not be liable for the damages. It is recommended to insure any items that you send to us.
All products sold by All American Muscle are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back toAll American Muscle, butAll American Muscle will cover the return shipping costs back to the customer.
In the unlikely event that a product sold byAll American Muscle is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.