We offer a full money back guarantee on all purchases made on our website, but under certain conditions.
We invite you to read the conditions explained in more detail below, in order to see the condition that
applies to you situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know immediately. Our
returns & refunds policy gives you 7 days to return or exchange an article purchased online with a valid
receipt. You are eligible for a full refund within 7 calendar days of your purchase.
After the 7 day period, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange , all physical products must be packed in the original, unmarked
packaging including any accessories, labels, free gifts, bonus items, manuals and documentation that shipped with the
product. If the article is returned unopened in the original box, we will exchange it or offer you a refund Via EFT only
excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Once your returned article is received and inspected, we will send you an email to notify you that we have
received your returned article, We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and will be credited Via EFT only within 14 calendar days.
If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded, but
only if the article has a factory defect or was damaged in transit. if you have ordered the wrong item, the shipping fee will
be non refundable.
In some cases, refunds will not be granted:
- Products with obvious signs of use;
- Any article that is not in it's original condition, is damaged or missing parts for reasons that are not due to our error; and-
- Any article returned more than 30 days after delivery.
- Electrical items are not refundable.
- Sale or discounted items are not refundable.
Clearance sale items:
We do not offer refunds on clearance sale items, unless the are defective.
We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please
send us an email to email@example.com and ship your article to:
15 Tarry Road
To return your product, please ship it to the following address:
15 Tarry Road
With your contact details and your reason for return.
You will be responsible for paying your own shipping costs to return your article, unless the article is
defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be
deducted from your refund. Depending on where you live, the time it takes for your exchanged product to
reach you, may vary. if you are shipping an article over R 1000.00 you should consider using a traceable shipping service or purchasing
shipping insurance as we cannot guarantee that we will receive your returned article.